Management FAQs

Q: How does TransCity Property Management provide excellent service?

A: Our excellent service is reflected in our legal knowledge, our immediate response to maintenance issues, our rigorous screening of tenants, and the accurate pricing models and strategic marketing we utilize to minimize your vacancy and keep your property occupied with high quality tenants. We strive to protect your property, increase your rental income and provide safe, habitable housing to our tenants.

Q: How does TransCity Property Management market a property?

A: We have a lot of experience in the local market, and we know that rental prices and tenant requirement are different in Mesa than they are in Phoenix. Whether your rental home is in Tempe or Gilbert, our resources cover the advertising and marketing needs of your property. We feature the listing on our website and we syndicate your advertisement out to hundreds of other sites that prospective renters are using to find their next home. We use the Multiple Listing Service and work with Realtors who have rental clients.

Q: Can I choose my tenants?

A: It’s important to comply with all federal fair housing laws. That means you cannot accept or deny a tenant based on their family size, race, gender, religion and other indications. You can decide not to allow pets, but you must allow service animals. We will work with you to make sure you understand the laws and how we screen tenants for approval.

Q: How do you screen tenants?

A: We conduct a comprehensive background check which includes pulling a credit history and criminal report. We’ll ask for income verification and we’ll talk to current and prior landlords. Our lease is explained in detail to all potential tenants and we make sure they understand their responsibilities and our expectations.

Q: When do you collect rent?

A: Rent is due on the first of the month, and we give our tenants the option to pay rent online. This keeps them current and allows us to pay you faster. When we make your deposit, we’ll include a monthly accounting statement that reflects the income and expenses associated with your property. We’ll also provide you with an annual statement which you’ll need to file your taxes.

Q: Does TransCity perform inspections?

A: We perform an inspection when a tenant moves in and after a tenant moves out. We do not inspect the property at other times because we only work with tenants who are responsible renters with a record of taking care of properties. We like to leave them in quiet enjoyment of their home. When vendors are making repairs, they are instructed to take a look around and report anything suspicious. We regularly drive by the property to see how it looks. If there are concerns about whether or not the tenant is causing damage or not following the lease, we will schedule a full inspection.

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Our Values

  • 30 + Years Of Industry Integrity & Experience In The Southeast Valley

  • Proactive And Efficient Approach To Solve Any Issue

  • Maintain A Positive Attitude

  • Deliver The Best Experience For Each Client

  • Help Property Owners Build Equity And Cash Flow

  • We Stand Behind Everything We Do

Equal Housing Opportunity Realtor NARPM