Tenant Services

TransCity Property Management provides tenants with comfortable homes and all the information they need to be successful, prepared and happy during their stay in one of our properties. If you’re a responsible tenant who has a record of paying rent on time and treating your home with care and respect, you’ll find renting with us easy

Tenant Documents

Move Out Document

When it come to moving out it is important that your property is in order and ready for a new tenant to move in. Please see the move out documents to understand our expectations when moving out of a rental property.

Paying Your Rent Online

Our tenants spoke, and we listened: online rental payments are fast, efficient and helpful in ensuring everything is paid on time. We want to make your rental experience as easy as possible, and that’s why we’ve made it possible for you to log onto your account through our website and pay rent.

Benefits Of Paying Your Rent Online

  • It’s fast, easy and secure.
  • You don’t have to write a check.
  • You can pay rent morning, noon or night – whatever works for your schedule.

It’s a terrible feeling when you realize the due date has come and gone and you forgot to make your rent payment. We understand that things happen – it slips your mind; you go out of town or sometimes you get sick. We’ve come up with a way to help you avoid all of those inconvenient occurrences.
Our system allows you to sign up for automated reminders and if you want, you can schedule an automatic deduction so that your rent is paid on time every month without you having to think about it.

How To Pay Your Rent Online

  1. Log into your tenant portal on any computer, tablet, or phone with an Internet connection. If you don’t have an account set up, let us know and we’ll send you a link to activate your account and join the online community.
  2. View your bill or your payment history.
  3. Schedule a one-time payment or set up a recurring payment.
  4. You’re done.

Online Security

Not everyone is comfortable with the idea of entering financial information online. We understand that. That’s why we have created a secure and safe environment for your financial information. Everything you do through your portal is password protected and our software uses encryption and other security measures to keep your personal information out of the wrong hands.

Tenant Frequently Asked Questions

We provide high quality resident services which are delivered in a professional, capable and courteous manner. You’ll move into a clean, functional home that has been carefully inspected by our team. We are also accessible to you at all times. If there’s an emergency, you can contact us – 24 hours a day, 7 days a week, 365 days a year. Your security deposit will be kept according to Arizona law, and you’ll be able to pay rent online. We’ll go over your lease agreement in detail and answer any questions you have.

Check our rental guidelines first, so you can be sure you’ll qualify. Then, fill out our application and tenant advisory form, pay your application fee and we’ll begin processing it right away.

Most of our leases are for a 12-month period. The agreement covers the rights and responsibilities of each party and we’ll make sure you understand it before we ask you to sign it. After you sign the lease and pay your security deposit, we’ll schedule you for a move in.

Yes, renter’s insurance is required for the protection of you and your personal belongings.